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Customer Success Lead

Lily Chen

Lily Chen is responsible for customer relations, service optimization, and client satisfaction programs. Her strong communication skills and data-driven approach ensure that customers receive timely assistance, tailored support, and a seamless service experience.

Professional Skills

Customer Relationship Management 90%
Service Optimization 95%
Management 89%
Development 90%

Experience & Activities

Lily Chen specializes in customer service management, experience optimization, and client support operations. With a background in customer relations across multiple retail sectors, she has developed a strong ability to understand customer expectations and design service workflows that increase satisfaction and loyalty.

At Feisuosu, Lily leads the customer success team and oversees all communication channels, including after-sales service, business support, and issue resolution. She ensures that customers receive timely, effective assistance and that feedback is incorporated into continuous process improvements. Her empathetic communication style helps build long-term trust with clients.

Lily also works with the operations and technical departments to enhance the service system using data insights. Through standardized procedures and training programs, she elevates the performance of the customer support team. Her work contributes significantly to the company’s high customer retention rate and service reputation.